Handy Information

 Welcome to Crome

    • Shipping Information
    • Returns and Refunds
    • Terms and Conditions
    • Privacy Policy
    • - Sorry, but we can't ship to anywhere outside the UK yet!

      - Items will be dispatched 3-5 working days from order confirmation

      - We charge UK Standard Shipping: £4.10

      - Free UK Shipping on all orders over ÂŁ100

    • - If you're not completely happy with your item, we have a 14 day returns policy from the date of delivery

      - Consumable products, such as coffee & chocolate cannot be returned

      Just email for all returns information

    • These terms and conditions outline the rules and regulations for the use of Crome London's Website, located at 

      By accessing this website we assume you accept these terms and conditions.

      Do not continue to use Crome London if you do not agree to take all of the terms and conditions stated on this page.

      The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements:

      "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions.

      "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company.

      "Party", "Parties", or "Us", refers to both the Client and ourselves.

      All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of the United Kingdom. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.


      We employ the use of cookies. By accessing Crome London, you agreed to use cookies in agreement with Crome London's Privacy Policy. Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.


      Unless otherwise stated, Crome London and/or its licensors own the intellectual property rights for all material on Crome London. All intellectual property rights are reserved. You may access this from Crome London for your own personal use subjected to restrictions set in these terms and conditions. You must not:

      - Republish material from Crome London

      - Sell, rent or sub-license material from Crome London

      - Reproduce, duplicate or copy material from Crome London

      - Redistribute content from Crome London

      This Agreement shall begin on the date hereof.

      Hyperlinking to our Content

      If you are interested in linking to our website, you must inform us by sending an e-mail to Crome at Please include your name, your organisation name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response. Approved organisations may hyperlink to our Website as follows:

      - By use of our corporate name; or

      - By use of the uniform resource locator being linked to; or

      - By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

      No use of Crome London's logo or other artwork will be allowed for linking absent a trademark license agreement.

      Content Liability

      We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

      Reservation of Rights

      We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

      Removal of links from our website

      If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly. We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


      To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

      - limit or exclude our or your liability for death or personal injury;

      - limit or exclude our or your liability for fraud or fraudulent misrepresentation;

      - limit any of our or your liabilities in any way that is not permitted under applicable law; or

      - exclude any of our or your liabilities that may not be excluded under applicable law.

      The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty. As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

    • Effective date: June 28, 2021 Crome London ("us", "we", or "our") operates the website (hereinafter referred to as the "Service"). This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from the above paragraphs on this web page.


      - Service: Service is the website operated by Crome London

      - Personal Data: Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

      - Usage Data: Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

      - Cookies: Cookies are small files stored on your device (computer or mobile device).

      Information Collection and Use

      We collect several different types of information for various purposes to provide and improve our Service to you. 

      Types of Data Collected 

      Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

      - Email address

      - First name and last name

      - Phone number

      - Cookies and Usage Data

      Usage Data

      We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

      Tracking & Cookies Data

      We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use:

      - Session Cookies. We use Session Cookies to operate our Service.

      - Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

      - Security Cookies. We use Security Cookies for security purposes.

      Use of Data

      Crome London uses the collected data for various purposes:

      - To provide and maintain our Service

      - To notify you about changes to our Service

      - To allow you to participate in interactive features of our Service when you choose to do so

      - To provide customer support

      - To gather analysis or valuable information so that we can improve our Service

      - To monitor the usage of our ServiceTo detect, prevent and address technical issues

      Transfer of Data

      Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Crome London will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information. 

      Disclosure of Data

      Legal Requirements

      Crome London may disclose your Personal Data in the good faith belief that such action is necessary to:

      - To comply with a legal obligation

      - To protect and defend the rights or property of Crome

      - To prevent or investigate possible wrongdoing in connection with the Service

      - To protect the personal safety of users of the Service or the public

      - To protect against legal liability

      Security of Data

      The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

      Service Providers

      We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


      We may use third-party Service Providers to monitor and analyse the use of our Service.

      Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

      You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:

      Links to Other Sites

      Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

      Children's Privacy

      Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

      Changes to This Privacy Policy

      We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

      Contact Us

      If you have any questions about this Privacy Policy, please contact us at: